Plans, trials and billing

Everything about your plan lives in Settings → Billing. Here's how it all works.

Your free trial

Every plan starts with a 14-day free trial, and you don't need a card to start. Add a payment method before the trial ends to keep your plan.

If the trial ends without one, your space is paused. The messenger is hidden and your help center stays up for 30 days, but all your data is kept safe. Add a card and click Reactivate to pick up right where you left off.

Plans

• Basic, $5 a month: 1 full user, 1 help center, 3 macros and the essential reports.

• Team, $20 a month: 1 full user included, up to 10 lite users, 2 help centers, 2 team inboxes, 25 macros, more reports and the option to remove KaraDesk branding.

• Advanced, $100 a month: 5 full users included, unlimited lite users, help centers and macros, 15 team inboxes and every report.

To switch, click Change plan in Settings → Billing. Changes take effect right away, and you're charged or credited the difference on your next invoice.

Seats

Full users can reply to customers and be assigned conversations. Lite users can view conversations, contacts and notes, but can't reply or make changes.

On the Team and Advanced plans, each full user beyond the ones included is $5 a month. Extra seats are added to your subscription automatically, and you're only charged for the rest of the current month. Removing a seat gives you a credit for the time left. To bring people in, see Invite your team.

Payments and invoices

On the same page, you can add or update your card or bank account, choose the email address that receives your invoices and download past invoices as PDFs. If a payment ever fails, a banner lets you know so you can update your payment method.

Billing is managed by owners, admins and anyone you give billing access.