Choose who sees the messenger
Pick who can use the messenger, how people open it and when they can start a conversation.
Written by BradenUpdated
You decide who sees the messenger and how it shows up. All of this lives in Messenger settings in the sidebar.
Who sees it
On the Widget tab, under Content, choose whether the messenger appears for Visitors, Signed-in users or both. The Mobile SDKs tab has the same choice for your apps.
Use your own button
Turn off Show the launcher to hide the default button. Then add a Custom launcher selector, like #help-button, and any element that matches it opens the messenger. Elements with a data-karadesk-launcher attribute work too.
Where the launcher sits
Under Appearance, put the launcher on the left or right and adjust its spacing from the side and bottom of the page. On phones, the messenger opens full screen.
Conversation rules
The Conversations tab has separate rules for visitors and signed-in users. You can choose whether they can:
Start new conversations at all.
Have more than one open conversation at a time.
Start a conversation without searching your help center first.
Reply to conversations that were closed more than a few days ago.
Click save when you're done.
To choose which websites can load the messenger, see Add the messenger to your website.
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