# Answer your first conversation

A quick tour of replying, assigning and closing conversations in the inbox.

The best way to learn the inbox is to use it. Open your website, send yourself a message through the messenger and follow along.

### Find your conversation

Open **Inbox**. Conversations are grouped into a few views:

- **Your inbox:** conversations assigned to you.
- **All:** every open conversation.
- **Unassigned:** conversations nobody has picked up yet.
- **Team inboxes:** conversations routed to a specific team.

### Reply or leave a note

Type in the composer and press **Enter** to send. Switch to **Note** when you want to leave something only your team can see, like context for a teammate. You can also attach files, share a help center article or insert a macro.

### Assign, snooze and close

- **Assign** the conversation to yourself or a teammate so everyone knows who's on it.
- **Snooze** it when you're waiting on something. It comes back to the inbox at the time you choose.
- **Close** it when you're done. If the customer writes back, it reopens.

When you close a conversation you replied to, the customer is asked to rate it. You'll find those ratings in **Reports**.

Tip: press **Z** to snooze and **⌘ /** to open your macros.