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Set your office hours and reply time

Let customers know when you're around and how quickly they'll hear back.

Written by BradenUpdated

Nobody minds waiting a little. What people mind is not knowing. Office hours and reply times set clear expectations from the very first message.

Set your office hours

  1. Go to Settings → Office hours.

  2. Choose your time zone.

  3. Add the hours your team is around, like weekdays from 9:00 AM to 5:00 PM.

  4. Add closures for holidays, so nobody is left wondering.

With no hours set, KaraDesk treats you as always available. Outside your hours, the messenger shows when you'll be back, in your customer's own time zone.

Choose your reply time

On the same page, pick what customers see about how fast you reply: a few minutes, a few hours, a day, a custom time, or one based on your team's actual reply times.

Automatic messages

In Automations, Kara can let people know your reply time when they start a conversation, and ask for a rating once a conversation is closed. Both are on by default, and you can set them up separately for users and leads.

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