Design your help center and use your own domain

Your help center should look like it belongs to you. Open Help center, choose your help center and go to the Design tab.

Make it yours

• Brand: a template, your colors, fonts and card style.

• Header: your logo and up to 8 links, like one back to your website.

• Hero: the welcome message, colors and search bar at the top of your home page.

• Home page: show your collections, featured articles or a block of your own content, in whatever order you like.

• Collection and article pages: turn the table of contents, related articles and collection descriptions on or off.

• Footer: fine print, social links and groups of links.

The preview updates as you go. Your changes are saved as a draft, so nothing changes for your customers until you click Set live.

Your address

Every help center gets a free address on karadesk.help, like yourcompany.karadesk.help. You can change it in your help center's Settings tab, under Domain.

Use your own domain

1. In the Settings tab, enter your domain under Custom domain, like help.example.com, and save.

2. With your domain provider, add the DNS records shown under Connect your domain. Usually that's a CNAME record pointing to karadesk.help.

3. Click Verify domain.

DNS changes can take a few minutes to an hour to go through. Once your domain is verified, it becomes your help center's main address, and your karadesk.help address keeps working too.

Only owners and admins can change the design and domain.