Organize articles into collections

Collections are how customers browse your help center. Think of them as the chapters of your docs.

Create a collection

1. Open Help center, choose your help center and go to the Collections tab.

2. Click New collection.

3. Pick an icon, then give it a name and a short description.

4. If it belongs inside another collection, choose a parent. Then click Create collection.

Collections can go as many levels deep as you like, but one or two levels is usually the easiest to browse.

Add articles

Choose a collection when you create an article, or change it any time from the Collection menu in the article editor.

Change the order

Use the ⋯ menu on a collection to move it up or down, add a sub-collection or edit it. To move a collection somewhere else entirely, edit it and pick a new parent.

What customers see

Your help center and messenger only show collections with at least one published article somewhere inside them, and article counts include sub-collections. A new collection stays hidden until there's something to read.

Good to know

• Only empty collections can be deleted, so move or delete what's inside first. Nothing is ever moved or deleted for you.

• On the Team and Advanced plans, you can upload your own collection icons.