Send files, photos and articles
Share files and help center articles in a conversation, and choose what customers can send you.
Written by BradenUpdated
Sometimes a screenshot or the right article says it better than a long reply.
Attach files
In the composer, click the paperclip, or just drag files in or paste them. You can attach up to 10 files to a message, in replies and notes alike. Images show right in the conversation, and other files can be downloaded.
Share a help center article
Click the book button in the composer, search your published articles and pick one. It's sent as a card, and your customer can read the whole article right inside the messenger. You can add up to 5 articles to a reply.
Only published articles from a public help center can be shared.
Let customers send files
Customers can attach files and photos from the messenger too. In Settings → Attachments you can:
Turn customer attachments on or off.
Set the largest file size you'll accept, up to 100 MB.
Choose which kinds of files are allowed, like images, documents, spreadsheets, audio and video.
The size limit and file types apply to everyone in the conversation, including your team. Only owners and admins can change these settings.
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