Organize conversations with team inboxes

Team inboxes let you split conversations by topic or team, like Billing or Technical support, so everyone can focus on what's theirs.

Create a team inbox

1. Go to Settings → Inboxes.

2. Click New inbox.

3. Give it a name and pick an icon.

4. Choose its members, then click Create inbox.

Any teammate with a full seat can be a member. Members see the conversations in their team inboxes, and owners and admins see every inbox.

Move a conversation into a team inbox

New conversations always start in your default Inbox. To hand one to a team, open it and choose their inbox in the details panel on the right.

Find your team inboxes

In Inbox, your team inboxes are listed under Team inboxes in the sidebar, each with a count of its open conversations.

Good to know

• Team inboxes come with the Team plan (2) and the Advanced plan (15), on top of your default inbox.

• Owners and admins can create and edit team inboxes. You can also add someone to a team inbox when you edit them in Settings → Teammates.

• When the space owner deletes a team inbox, its conversations move back to your default inbox. Nothing else is deleted.